Current Job Openings:
Technical Sales Associate (Full-Time)
Technical Sales Associate
Summary/Objective
The Technical Sales Associate is an entry level position that handles technical product inquiries from customers and fellow team members.
In this role, you will learn to specify, cross reference, and quote products available for purchase from Marshall Wolf Automation and wolfautomation.com. The Technical Sales Associate will provide product recommendations, quotations, and follow up on all sales opportunities. Regular product training with our key vendors will provide detailed product information. Working in a team environment, the Technical Sales Associate will be exposed to a wide variety of product applications and questions.
This role provides hands on experience for both sales and support positions and is a key for many other future roles within our organization. The Technical Sales Associate will also work closely with the website team by assisting with improving product information and ease of navigation. You will be customer facing, and sales oriented: providing correct products for applications while still delivering excellent service in a fast paced environment.
Duties and Responsibilities
- Provide sales and technical product support to customers of wolfautomation.com
- Handle incoming inquiries from website (Cases), emails, chats and phone calls
- Support Marshall Wolf Customer Service team with product questions and crosses
- Meet goals for productivity and quality standards of service
- Product training, vendor events and building of product knowledge
- Identify new products and potential vendors for website
- Maintain a professional workspace and workflow
- Build and maintain strong customer and vendor relationships
- Special projects as necessary
Requirements and Qualifications
- Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathetic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Creative problem solver who thrives when presented with a challenge
- Customer-focused for a positive customer experience and issue resolution
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and comfort functioning in ERP’s and CRM’s. Basic data entry, and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking customer orders, scheduling with Microsoft Office Suite or similar software
- Excellent time management and prioritization, and multitasking skills
- Technical degree or equivalent
Interested? Please email your resume to