The Best Thank You We Could Ask For
Posted by Theresa Hoffman on Feb 5th 2025
We all strive for those moments in business where we not only meet customer expectations but truly exceed them. It's even more rewarding when that exceptional service is recognized by the customer. Recently, we experienced just such a moment with Firefighter Brewing Company in Lakewood, WA.
It began with an inquiry answered by Kayleigh in our customer service department and culminated in the customer feeling that she had gone above and beyond. What truly set this interaction apart was the customer's response.
Firefighter Brewing Company was so greatful for the MWA excellent customer service that a package arrived at our office containing some of their swag.
Thank you so much to Firefighter Brewing Company for your business and the t-shirts; we truly appreciate the gift! We are incredibly proud to have Kayleigh on our team. Her exceptional customer service is a perfect example what the Wolf Pack stands for: providing the best possible support and exceeding customer expectations!
Welcome to the Firefighter Brewing Company.
Firefighter Brewing Company is a Lakewood based small batch brewery.
FBC has over 150 amazing beer recipes, we are launching three of them as our signature offerings! Currently we are producing beer on a 1Bbl system which allows us the flexibility experiment with different beers.
All our offerings are unfiltered, as such there may be brewing artifacts in our beers. (Yeast, hops, malt, and other botanicals are used in the brewing process).
As we start to scale up our operation, we will continue to adhere to strict process controls which will help ensure quality at any scale.
MWA CSR Jayden and Kayleigh